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A 'free phone' cost one woman $11,700. Find out how a decades-old billing error went unnoticed and the crucial lesson it teaches us all later in this email.

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☎️ The Phantom Phone Bill: A Costly Lesson in Checking Your Statements

Leslie was on a mission to untangle his 90-year-old mother’s finances. He unearthed a shocker: a phantom phone number on his mother’s Spectrum bill, a relic from a "free phone" promotion his brother had signed up for nearly 40 years ago. But the bulky, white landline phone, still wrapped in its original paper bubble wrap, was never even touched.

Leslie did the math. The monthly charges, ranging from $15 to $25 over 39 years and four months, added up to a staggering $11,700. His mother had unknowingly paid for a service she never used. The charge, buried in the corner of her cable bill, went unnoticed for decades.

Leslie called Spectrum, hoping for a refund. But the company cited their 60-day dispute policy, a rule tied to credit card regulations. Because his mother hadn't contested the charge within that time frame, there was nothing they could do. They did, however, graciously offer a $50 credit for the last two months.

"It's a really good story," Lori, Team Clark's Consumer Action Center manager, told Leslie, "and an extreme example of what can happen when you don't check your bills."

Leslie’s story is a stark reminder for all of us, especially those helping elderly loved ones.  Here are some key takeaways:

Review Your Bills Regularly: Don't let small, recurring charges slip under the radar. Even seemingly insignificant amounts can add up over time.

Understand Your Rights: Familiarize yourself with dispute policies and consumer protection laws.

Consolidate Services: Leslie's move to switch his mother from a $108 AT&T landline to a $30 Spectrum plan highlights the importance of shopping around for better deals.

Don't Assume "Free" is Free: Promotional offers often come with strings attached. Always read the fine print.

Seek Help When Needed: If you're struggling to manage your finances or those of a loved one, don't hesitate to seek assistance from trusted family members or professionals. Our Consumer Action Center is free and ready to help at 636-492-5275.

Leslie's experience, though frustrating, serves as a powerful lesson for Clark Howard's audience: stay vigilant, check your bills, and don't let a "free phone" cost you a fortune.

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🎙️ Podcast

It’s time for "Clark Stinks!" Christa reads the latest "Clark Stinks!" submissions and Clark responds. Also, the housing market has made a very important turn. Clark shares the latest and how it impacts your wallet.

☎️ Need Money Help?

The Team Clark Consumer Action Center is a free helpline that can help you navigate your money questions. Call 636-492-5275. Visit clark.com/cac for more information.

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